Privacy Policy

Introduction

Saladiate is operated by Lingua Learn Australia (ABN pending), with its principal office at 25 Village Drive, Dingley Village, Melbourne, Victoria 3172, Australia. We recognise the importance of safeguarding the personal information entrusted to us by students, parents, corporate clients, and visitors to our website. This Privacy Policy explains what data we gather, how we handle it, and what choices you have regarding your information.

By accessing or using our website and services, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please refrain from submitting personal information through our platforms.

Governing Legislation

Our privacy practices are governed by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within that legislation. Where we handle information relating to individuals in the European Economic Area, we also take reasonable steps to align with applicable data-protection standards in those regions. In the event of any conflict between this policy and the APPs, the APPs prevail.

Information We Collect

We collect personal information only when it is reasonably necessary for one or more of our functions or activities. The categories of data we may gather include:

• Identity and contact details — full name, email address, phone number, and residential address provided through enrolment forms, consultation bookings, or general enquiry submissions.
• Account credentials — username and encrypted password created when you register for a student account on our platform.
• Payment information — credit or debit card details, billing address, and transaction records processed through our third-party payment gateway. We do not store full card numbers on our own servers.
• Learning records — lesson attendance, progress assessments, tutor notes, and course completion certificates generated during your studies.
• Technical and usage data — IP address, browser type, operating system, referring URL, pages visited, and session duration collected automatically through server logs and analytics tools.
• Communications — records of emails, live-chat transcripts, and phone enquiries where you contact our support team.

How We Use Your Data

We use the personal information we collect for the following purposes:

• To create, administer, and maintain your student account and deliver the language courses you have enrolled in.
• To process payments, issue invoices, and manage billing queries.
• To communicate with you regarding lesson schedules, policy changes, promotional offers (where you have opted in), and service announcements.
• To personalise your learning experience by matching you with appropriate tutors and course levels.
• To analyse aggregate website traffic and usage patterns so we can improve site performance, content relevance, and user experience.
• To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share limited data with the following categories of recipients, strictly for the purposes outlined above:

• Payment processors — to facilitate secure transactions (e.g., Stripe).
• Analytics providers — to gather anonymised usage statistics (e.g., Google Analytics).
• Cloud hosting and infrastructure providers — who store data on servers located in Australia or other jurisdictions with adequate privacy protections.
• Professional advisers — including legal counsel and accountants, where required.
• Law enforcement or regulatory bodies — where we are compelled by law or a court order to disclose information.

Before engaging any new third-party service provider, we assess their privacy and security practices to ensure they meet a standard consistent with the APPs.

Data Retention

We retain personal information for as long as it is needed to fulfil the purposes for which it was collected, or as required by applicable law. As a general guide:

• Active student records are kept for the duration of your enrolment and for two years after your last activity on the platform.
• Financial records are retained for seven years in accordance with Australian tax law.
• Website analytics data is aggregated and anonymised after twenty-four months.

When personal information is no longer required, we securely delete or de-identify it.

Your Rights

Under the APPs, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to update or correct inaccurate or incomplete records.
• Deletion — request that we delete your personal data where retention is no longer necessary and no legal obligation requires us to keep it.
• Withdraw consent — opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Complain — lodge a complaint with us or, if you are unsatisfied with our response, with the Office of the Australian Information Commissioner (OAIC).

We will respond to all access and correction requests within thirty days. There is no fee for making a request, although we may charge a reasonable cost for providing access if the request requires substantial effort to fulfil.

Cookies

Our website uses cookies and similar tracking technologies. For detailed information on the types of cookies we deploy and how to manage them, please refer to our Cookie Policy.

Data Security

We implement a combination of technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration. These measures include encrypted data transmission via TLS, restricted access controls for staff, regular security audits, and secure backup procedures. While no system can guarantee absolute security, we continually review and strengthen our safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will publish the revised policy on this page with a new "last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your rights, or would like to make a privacy-related complaint, please contact us:

• Email: contact@saladiate.com
• Phone: +61 402 248 020
• Post: Lingua Learn Australia, 25 Village Drive, Dingley Village, Melbourne, Victoria 3172, Australia